How to give great customer service as shown by Bill Gates and Warren Buffet

During a recent visit to Berkshire Hathaway’s annual meeting in Omaha, Warren Buffett and Bill Gates broke away from the meetings to visit a Dairy Queen for some lunch, and to get some restaurant training. 

 

They learned how to work the cash register, greet guests, and make a Blizzard, including the proper way to serve it, “Always upside down with a smile.”

 

 

In the video above these two great businessmen show that they really love what they do and this is one of the secrets of their great success.

 

 

 

Bill Gates has a new favorite book

Bill Gates reads about a book a week. And the self-made billionaire has a new favorite: “Blueprint” by Nicholas Christakis.

 

It’s an optimistic (and terrific) book that explores why humans have evolved to work together and cooperate,” Gates tweeted earlier this week. Plus, it’s “readable,” he writes in a full book review on his blog.

 

The 2019 book concludes that humans have more in common than not. As Christakis puts it: “There is more that unites us than divides us,” and “society is basically good.”

 

The author’s conclusions raise big questions, says Gates, “how we can leverage that commonality to get things done. Can we really get 7 billion people to work together and solve big problems like climate change? Are our similarities powerful enough to overcome the few differences we do have?”

 

 

While Christakis doesn’t answer all of these questions, Gates notes,

He does imply that the answer is yes by showing that we have an innate capability and need to cooperate.” And that’s why it’s such a hopeful read: “It’s easy to feel down reading news headlines every day about how polarized we’re becoming. ‘Blueprint’ is a refreshing reminder that, when people say we’re all in this together, it’s not just a platitude — it’s evolution.”

 

There is more that unites us than divides us

 

Please leave your questions and comments below: